Refund policy

Cancellation, return and exchange

If you apply to the following conditions, we will exchange goods.

■Cancellation by customer's convenience

Corresponding conditions
We have received a cancellation of the order you made by 14th of the day when we sent an order confirmation email from our store.
Please contact us by email.
* you cannot accept the shipment.

■Return goods

I cannot respond to the return after shipment. Please contact us by exchange, etc.

■Exchange by customer

Corresponding conditions
It is only an unopened and unused, and the correspondence is received only by the telephone or an email within the corresponding period.

A possible period
If you contact you within 5 days after arrival

Return shipping
Customer burden

Retransmission fee
Customer burden

Remarks
It is possible to exchange it with the commodity with the stock with the different color / size of the same number.
You may not be able to respond to exchanges such as impossible to arrange the same goods.

■Exchange by defective goods, etc

If you apply to the following conditions, we will exchange goods.

Corresponding conditions
Only the unused article will respond to the principle in the correspondence period by telephone or email.

A possible period
If you contact you within 5 days after arrival

Return shipping
Store burden

Retransmission fee
Store burden

Remarks
We are sure to send the goods at the time of shipping.
If you have any deficiencies, please contact us and contact us after confirmation. I will arrange the same goods.

If possible, we will consult you.

■Notes on cancellation, refund and exchange

★In case of deliberately returning goods without injury, we will return to customers without payment.
★Please send us the item without contacting us.
★We cannot respond if you are too far from the state of the inspection.

RORA Corporation
201010 Soleil Tokorozawa
Tel: 04-2921-3855
Reception time: 10:00 ~ 17:00
(Saturday, sun, holidays, and exclusion from our designated holiday)